General Shipping & Handling Policies for Domestic Orders:
We partner with reputable shipping carriers such as USPS, FedEx, and UPS to ensure reliable delivery of your orders. The selection of the shipping agent is based on factors such as the order value and the fastest available delivery option. To facilitate smooth delivery, kindly provide us with a shipping address that can receive packages from any of these service providers. Our primary goal is to deliver your order to you within 6 days or less, taking into account the geographical location. Nevertheless, it is important to note that unforeseen circumstances, such as severe weather conditions, may occasionally result in unexpected delays.
Our shipping costs are as follows:
- Most single product orders under 6oz: $4.95 s&h
- Orders with a total value under $65: $7.95
- Orders with a total value over $65 (after discounts applied): Free
General Shipping & Handling Policies for International Orders:
Please note that our prices do not include taxes and tariffs. For international orders, we utilize trusted shipping providers such as FedEx and GlobalPost. Customs fees, import duties, and taxes may be imposed by your country upon the arrival of the shipment. Any additional charges for customs clearance are the responsibility of the recipient. We recommend contacting your local customs office or tax authority for specific information on customs policies and charges. As the importer of record, you are obliged to comply with all applicable laws and regulations of the destination country.
Upon reaching the destination country, customs charges may apply to your package. You are responsible for these charges, which are typically based on the actual value of your order as indicated on the commercial invoice. Any additional charges for customs clearance are also the recipient's responsibility. Certain countries may have specific import restrictions or requirements for healthcare products. Please consult your local customs office for further details. Please note that we are unable to refund shipping fees for returned orders, and additional shipping fees may apply for returns to the United States. It is advised to check with your local customs authorities before placing an order. By proceeding with an order, you acknowledge and accept these terms and conditions.
General Shipping & Handling Policies for All Orders:
Holidays Impact on Shipping Times:
The operational hours of Wonder Laboratories do not include weekends, so holidays that fall on or around weekends may affect the expected shipping times for orders. In the case of orders placed during a holiday, they will be shipped within 1-2 business days after the holiday.
There are specific holidays that significantly impact shipping times, such as Thanksgiving Weekend. During this time, delays can occur due to the warehouse's last open day being the Wednesday before Thanksgiving. Any orders not processed in time for the afternoon pickup on that day will be handled on the following Monday. Additionally, delays may be experienced due to the high volume of sales during Black Friday and the subsequent Cyber Monday events.
Shipping times may also be affected by Christmas and New Year holidays if they occur directly before or after a weekend. It is worth noting that shipping companies also face an increase in package volume during the Christmas period, which may contribute to additional delays.
Please plan accordingly and take these holiday-related factors into consideration when estimating shipping times for your orders.
Credit Card Verification:
For credit card verification purposes, Wonder Laboratories reserves the right to conduct necessary checks on your order. As part of this process, we verify the shipping and billing address information provided by you before proceeding with order processing. In the event that the information provided does not match the records held by your credit card company, it may result in a delay or hold on your order.
If your order is being held, our dedicated Customer Service team at Wonder Labs will reach out to you and provide instructions accordingly. It is essential to respond promptly and comply with the given instructions. Failure to do so within 10 business days will lead to automatic cancellation of your order. These verification measures have been implemented to safeguard the interests of both our valued customers and our business by mitigating credit card fraud risks. We apologize for any inconvenience caused in advance.
Please ensure that you regularly check your Spam/Junk mail filters for emails from our Customer Service team (wonder@wonderlabs.com). This will help prevent any delays in the processing of your order. If your email program permits, we recommend whitelisting the aforementioned email address to ensure that future communications are not caught by your spam filter.
Backorders (Domestic):
At Wonder Laboratories, we take pride in manufacturing the majority of the products we offer, which greatly minimizes the occurrence of backorders. However, on rare occasions, certain items that we do not manufacture may be subject to backorder. In such cases, our backorder policy is as follows. If your order consists of both in-stock products and items that are on backorder, we do not hold the entire order until all items are available. Instead, we will ship the available items without delay. Subsequently, once the backordered items become available, we will ship them to you at no additional charge.
This approach ensures that you receive the available items promptly and allows us to fulfill the backordered items separately as soon as they are back in stock. We aim to minimize any inconvenience caused by backorders and prioritize efficient fulfillment of your order.
Should you have any further questions or concerns regarding backorders or your specific order, please do not hesitate to reach out to our customer service team. We are here to assist you throughout the process.
Domestic Return Policy:
If you are dissatisfied with any product, please E-mail our Customer Service Department at wonder@wonderlabs.com or call 1-800-992-1672 within 30 days of the shipment date to receive authorization and return instructions.
All approved returns must be shipped to:
Wonder Laboratories Returns Dept.
PO Box 820
White House TN, 37188
Damaged or Incorrect Items:
In the event that any of your products arrive damaged or you receive the wrong item, please call 1-800-992-1672 or E-mail our Customer Service Department at wonder@wonderlabs.com within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contact Customer Service for instructions, as we may require return of the damaged goods. In case of damage we will ship a replacement promptly. If you have ordered incorrectly, we will ship the correct item once we have received the incorrect product.